Houston Physicians’ Hospital is committed to sharing information that will help you make important decisions regarding your healthcare services. In keeping with that commitment, we have a list below of Frequently Asked Questions. However, should you need additional information, please do not hesitate to contact our business office at (281) 557-5881. We have experienced and compassionate business office personnel who will be happy to address your questions.
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Financial FAQ’s
Houston Physicians’ Hospital charges a predetermined fee for each surgical procedure performed, plus medical and surgical supplies used. The fee does not change based on how long a patient is in surgery for a particular procedure. Your overall hospital charge will be higher if multiple surgical procedures are performed or an inpatient stay is required after surgery.
If you are interested in knowing more about our charge structure or seeking information regarding a specific procedure, please contact our business office at (281) 557-5881. Price estimates are based on the facility’s general historical experience with a given procedure.
We understand that rising health care costs are a concern for everyone. Every attempt is made at this facility to keep operating costs at a minimum while providing superior service to patients and their families. Please let us know if there are ways in which we can improve our service delivery and efficiency. .
Houston Physicians’ Hospital has contractual relationships with the major medical payers in this area as well as the ability to accept out-of-network benefits for those payers with whom we are not currently contracted.
In-network (contracted payers):This means that a formal agreement exists between this facility and the insurance company regarding claims submission and processing, covered services, allowable charges, and payment rates. Your out-of-pocket expenses (e.g. deductible and co-payment amounts) are determined based on your benefit plan.
Out-of-network (non-contracted payers): If we do not have an agreement with your insurance company, you are still welcome to receive services at our facility. Please contact our business office for further details and discussion regarding payment options if you are out of network. Please feel free to discuss any questions regarding your insurance coverage with our business office at (281) 557-5881.
You should receive a statement of your account after we have received payment or some type of communication from your insurance company regarding your surgery. Typically this is about 30-60 days after your date of service.
The timeliness of payment varies according to payer. Some insurance companies pay in a very timely manner; unfortunately, some do not. We try very hard to provide payers with accurate and thorough information so that claims can be processed quickly. If you have not received a statement from us within two months, please do not hesitate to contact us regarding your account. We may in fact ask for a little assistance in communicating with a non-contracting insurance company who is tardy in addressing your claim.
Yes. Your hospital bill does not include charges for professional services provided by your surgeon and anesthesia provider. It also does not include ambulance service should it become necessary or professional interpretations by pathologists or radiologists should they be ordered by your surgeon.
If you require special financial arrangements, please call our business office at (281) 557-5881 prior to your surgery to discuss alternative methods of payment. Our patient account representatives are available 8 a.m. to 5 p.m. Monday through Friday to discuss financial arrangements with you.
We expect unpaid balances will be addressed in a timely manner. However, payment plans occasionally become necessary due to unforeseen circumstances. Should the need arise, our business office staff will work with you to develop a payment plan, acceptable to both you and the hospital.