WEBSTER, Texas — Feb. x, 2023 — Houston Physicians’ Hospital announced today it has achieved the Healthgrades Outstanding Patient Experience Award for four years in a row (2019-2022).
This distinction places Houston Physicians’ Hospital among the top 10% of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects people with the right doctors and hospitals.
For this annual analysis, Healthgrades evaluated 3,173 hospitals that each submitted at least 75 patient experience surveys to the Centers for Medicare and Medicaid Services, covering admissions from July 2020 to March 2021. Of those hospitals evaluated, 399 hospitals outperformed their peers — based on their patients’ responses — to achieve this award.
“For years we have focused on hiring people with the right character to fulfill our focus on delivering professional and compassionate patient care,” said Heather Womack, CEO, Houston Physicians’ Hospital. “In addition to our staff and amazing doctors, we have invested in advanced technology and training to help us deliver on our mission. Given our challenges over the past few years, it’s clear that our team has risen to the occasion, making this award possible.”
In 2021, Houston Physicians’ Hospital expanded by adding three new floors that include four operating rooms, a procedure room equipped for minor surgeries and a compounding pharmacy. In addition, it expanded its Joint Solutions Center and added a new observation unit with 12 private patient rooms. Womack said that it has also invested in additional robotics surgical technology, such as equipment from the da Vinci Surgical Systems that can be used for gynecological, urological and other general surgery procedures.
Healthgrades evaluates performance by applying a scoring methodology to 10 patient experience measures, using data collected from HCAHPS survey of the hospital’s own patients. Survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions range from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and his or her overall rating of the hospital.
“We applaud all recipients of the Healthgrades 2022 Outstanding Patient Experience Award for putting patient experience front and center within their organizations,” said Brad Bowman, MD, chief medical officer and head of data science, Healthgrades. “We commend these hospitals for their ongoing commitment in prioritizing an exceptional patient experience while ensuring the health and safety of their patients.”
Consumers can visit healthgrades.com for more information on how Healthgrades measures hospital quality and access the complete methodology here.
About Houston Physicians’ Hospital
Houston Physicians’ Hospital provides award-winning personalized care, with highly skilled and compassionate professionals in 17 specialty areas. As a result, Houston Physicians’ Hospital has been awarded Houston Chronicle’s Top Workplace and has been the recipient of Healthgrades Outstanding Patient Experience Award four years in a row. With more than 200 practicing physicians, HPH’s vision is to be the health care provider where physicians choose to practice, patients want to receive care and employees prefer to work.
About Healthgrades
Healthgrades is dedicated to empowering stronger and more meaningful connections between patients and health care professionals. As the No. 1 platform for finding a doctor and as a leader in health care transparency, we help millions of consumers each month find and schedule appointments with their health care professional of choice and prepare for their appointments with best-in-class, treatment-focused content.
Our health system, health care professional and life sciences marketing solutions have been helping our partners reach and engage consumers who are on their way to the doctor for over 20 years.
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